In many organisations the everyday administration and customer fulfilment activities, whilst already making use of popular database, spreadsheet and word processing tools, could be made more efficient with a integrated and streamlined application of IT. Customer addresses administration, product order processing and tele-marketing activities, amongst many others, are very often performed by separate individuals or even departments. By performing an expert analysis of business practices our consultants could develop desktop solutions to integrate with existing systems in order to create clearer, more efficient and accurate IT applications.